Effective Date: 2024/10/11

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: Items must be returned within 14 days of the purchase date.
• Condition: Items must be in their original condition, unused, and in the original packaging with all tags attached.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Gift cards
  • Downloadable software products
  • Personalized items
  • Perishable goods (e.g., food items)

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service at support@thegreennutrition.com.
2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: We will provide you with a return shipping label and further instructions.

3. Return Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• Shipping Label: If we provide a prepaid shipping label, the cost will be deducted from your refund.

4. Refund Process

Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Refund Method: Refunds will be credited back to the original payment method used at the time of purchase.
• Processing Time: Please allow [10-15] business days for the refund to reflect in your account, depending on your bank or credit card provider.

5. Exchanges

If you need to exchange an item for a different size or color, etc. Please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and offer a full refund or replacement.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please email us at support@thegreennutrition.com.

8. Changes to This Policy

We reserve the right to update or change our return and refund policy at any time. We will notify customers of any changes by posting the revised policy on this page.

9. Contact Us

For any questions regarding our return and refund policy, please contact us:

• Email: support@thegreennutrition.com

Thank you for shopping with us!