Frequently Asked Questions

Order

How can I place an order?

You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Simply follow the prompts to complete your purchase.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our shipping partner’s website to track your order.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate your request if the order has not yet shipped.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our shipping partner’s website to track your order.

Shipping

Do you offer international shipping?

We provide shipping to: Australia, Belgium, Canada, Switzerland, Germany, Spain, Finland, France, Israel, Italy, Japan, United Kingdom, Mexico, Netherlands, Portugal, Norway, Poland, Sweden, United States, Denmark, Austria, Greece, Hungary. Pease check our shipping policy for more details

What are your shipping rates?

Shipping rates vary based on your location and the weight of your order. You can view the shipping costs during checkout before finalizing your order.

Returns

What is your return policy?

We accept returns within 14 days of purchase for unopened items. For more details, please refer to our Return and Refund Policy.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately of receiving your order. We will assist you in resolving the issue.

Product

Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options for certain products. Please contact us for more information on bulk discounts and availability.

Are there any subscription options available?

Yes, we offer subscription options for select products, allowing you to receive your favorite items regularly at a discounted rate. Check the product pages for subscription details.

How can I stay updated on promotions and new products?

You can subscribe to our newsletter at the bottom of our homepage to receive updates on promotions, new product launches, and special offers.

Other

How can I contact customer service?

You can contact our customer service team via email at support@thegreennutrition.com or by using the contact form on our website. We aim to respond within 24 hours.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You can view all available options at checkout.

How do I unsubscribe from your newsletter?

You can unsubscribe from our newsletter by clicking the "unsubscribe" link at the bottom of any email we send you.

How can I stay updated on promotions and new products?

You can subscribe to our newsletter at the bottom of our homepage to receive updates on promotions, new product launches, and special offers.